ITEMS RETURNED BECAUSE THEY ARE DAMAGED, DEFECTIVE OR INCORRECT
If an item purchased online is faulty or incorrect you should notify us within 7 days of receipt and return the item in the same condition that it was sent out. We will replace it or refund the cost of the item, plus the postage costs incurred, to your credit card provided the item has not been damaged or misused after purchase.
ITEMS RETURNED WITHIN THE RIGHT TO CANCEL PERIOD
As a UK customer, you have the right to cancel the contract for goods bought online up to 14 working days after receipt of the goods. A working day is any day other than a weekend or a bank or public holiday.
To exercise your right to cancel you must notify us in writing within 14 days of your decision and return the goods to us in the same condition as they were sent out. The cost of the return postage will be your responsibility. Once you have notified us that you are cancelling the contract and we have received the goods in an acceptable condition, we will process a refund via your original payment method within 14 days.
MADE TO ORDER ITEMS
If an item is being specially made for you, we require a 50% deposit at time of order. You are then deemed to have legally entered into a contract and no refunds will be given if you change your mind.
If a high value item has been specially ordered for you we require a 50% deposit at time of order. We will make every effort to ensure the sizing is correct. If we are then unable to get your size we will notify you and refund you the deposit. Handmade items can only be returned if they are faulty,
We recommend measuring the size of an existing jumper with the desired fit. Please ensure you are using a reliable tape measure it is the customers responsibility to ensure the measurements are correct.