We aim to process your order within twenty-four hours of receiving it. If there is to be a delay of longer than twenty-four hours before we can process your order we will advise you by email.
We always aim to despatch your order no later than the next working day after processing it, however we are located on an island and ferry disruptions can affect postage times.
Items to be delivered within the UK - we use Royal Mail postal services. For items with a purchase value up to £50 we use Royal Mail First Class for small and medium parcels varying in weight up to 2kg, or Parcelforce Worldwide express 48 for parcels weighing over 2kg. For items with a purchase value between £50 and £115 we use Royal Mail Signed For. For items with a purchase value in excess of £115 we use Royal Mail Special Delivery. (Signed For and Special Delivery services include a higher level compensation in the event of loss or damage). Should you wish to have your higher value parcel delivered using standard parcel delivery please contact us on 01770 840227, between 10am and 5pm and we will be happy to take the order by telephone and calculate the most economical delivery rate based on the size/weight of the parcel.
Europe & Worldwide
Items to be delivered overseas - we use airmail International Tracked & Signed service for international orders varying in weight up to 2kg. We usually send larger overseas orders as a number of smaller parcels, as this is more economical. For information on Royal Mail's expected delivery times and a guide to their prices please see their website http://www.royalmail.com/current-postage-prices Our delivery charges include £1 per order for the packaging.
An additional charge to cover postage costs will be made where customers instructions indicate separate billing and delivery addresses for gift purchases.
Our delivery charges for multiple items to be delivered to one address are calculated based on the higher valued item. If you have any queries regarding delivery and charges please contact us for pricing information on 01770 840227 between 10am and 5pm.
VAT & international orders - For delivery destinations outside of the UK, VAT will be removed from your order when the delivery country is entered during the checkout process. Note, deliveries to destinations outside of the UK may be liable for any import charges or local taxes applicable to that delivery country.
ITEMS RETURNED BECAUSE THEY ARE DAMAGED, DEFECTIVE OR INCORRECT
If an item purchased online is faulty or incorrect you should notify us within 7 days of receipt and return the item in the same condition that it was sent out. We will replace it or refund the cost of the item, plus the postage costs incurred, to your credit card provided the item has not been damaged or misused after purchase.
ITEMS RETURNED WITHIN THE RIGHT TO CANCEL PERIOD
As a UK customer, you have the right to cancel the contract for goods bought online up to 14 working days after receipt of the goods. A working day is any day other than a weekend or a bank or public holiday.
To exercise your right to cancel you must notify us in writing within 14 days of your decision and return the goods to us in the same condition as they were sent out. The cost of the return postage will be your responsibility. Once you have notified us that you are cancelling the contract and we have received the goods in an acceptable condition, we will process a refund via your original payment method within 14 days.
MADE TO ORDER ITEMS
If an item is being specially made for you, we require a 50% deposit at time of order. You are then deemed to have legally entered into a contract and no refunds will be given if you change your mind.
If a high value item has been specially ordered for you we require a 50% deposit at time of order. We will make every effort to ensure the sizing is correct. If we are then unable to get your size we will notify you and refund you the deposit.