We aim to process your order within twenty-four hours of receiving it. If there is to be a delay of longer than twenty-four hours before we can process your order we will advise you by email.
We aim to despatch your order no later than the next working day after processing it.
Items to be delivered within the UK - we use Royal Mail postal services. For items with a purchase value up to £50 we use Royal Mail First Class for small and medium parcels varying in weight up to 2kg, or Parcelforce Worldwide express 48 for parcels weighing over 2kg. For items with a purchase value between £50 and £115 we use Royal Mail Signed For. For items with a purchase value in excess of £115 we use Royal Mail Special Delivery. (Signed For and Special Delivery services include a higher level compensation in the event of loss or damage). Should you wish to have your higher value parcel delivered using standard parcel delivery please contact us on 01770 840227, between 10am and 5pm and we will be happy to take the order by telephone and calculate the most economical delivery rate based on the size/weight of the parcel.
Items to be delivered overseas - we use airmail International Tracked & Signed service for international orders varying in weight up to 2kg. We usually send larger overseas orders as a number of smaller parcels, as this is more economical. For information on Royal Mail's expected delivery times and a guide to their prices please see their website.
Our delivery charges include £1 per order for the packaging.
An additional charge to cover postage costs will be made where customers instructions indicate separate billing and delivery addresses for gift purchases.
Our delivery charges for multiple items to be delivered to one address are calculated based on the higher valued item. If you have any queries regarding delivery and charges please contact us for pricing information on 01770 840227 between 10am and 5pm.